I am a design researcher who researches interdisciplinary processes.
Usability Testing
Interview and Observation
Artifact Collection
Chloe’s past research focused on the social implications of disability in a design process and aimed to provide solutions to complex challenges by uncovering and advocating for human needs in the healthcare system. Her MFA thesis on interaction designs for visually impaired children won the Core77 Design Awards and Adobe Design Achievement in the strategy and research category.
Her research at IBM Watson facilitated the collaboration between the healthcare product team and the healthcare industry team to solve complex problems and seek opportunities to transform healthcare through new insights into data and knowledge. Reflecting on her experience, she is constantly brainstorming and researching AI usage in STEAM education. She hopes to find the best way to prepare students to succeed in a digitally connected world with a new perspective on learning.
IBM (IBM Watson):
UX Design Researcher
2018 - 2020
During my tenure as a UX researcher at IBM, I leveraged artificial intelligence (AI) to develop user-centered products and experiences that addressed meaningful problems for radiologists and anyone requiring fast, accurate medical imaging. My projects covered a broad spectrum, including liver image analytics, NLP-driven EMR summarization, and the adoption of scalable AI solutions. I employed various research methods—such as one-on-one interviews, user journey mapping, and prototype testing—to capture the core needs of clinical settings.
In particular, I collaborated with imaging specialists at multiple hospitals to explore how 3D printing could be integrated into their workflows. This effort included enhancing the iConnect Access platform and testing 3D icon recognition. I also developed AI-powered educational tools using 3D-printed anatomical models, which received FDA 510(k) clearance and were utilized in cranio-maxillofacial (CMF) and orthopedic fields for patient-specific care. By earning recognition from medical professionals and demonstrating how user-centered design can effectively merge with AI, these initiatives ultimately improved clinical practices and elevated patient outcomes.
- Research Location: Cincinnati Children's Hospital Medical Center · Santa Barbara Cottage Hospital · Anne Arundel Medical Center · Baptist Health South Florida · Radiology Associates of South Florida
HugMatch:
UX Researcher
2014 - 2018
HugMatch is a start-up that provides students with disabilities a multi-sensory experience through intelligent interactive toys and education technology game apps. My research was focused on helping children use their senses to explore and improve their perception of their surroundings. This research involved behavioral observations of children with disabilities, design methods, usability testing, and stakeholder interviews to understand users' needs and market opportunities.
- Research Location: Helen Keller Services for the Blind · St. Joseph’s School for the Blind · Light house international · Xavier Society for the Blind · Visions Service for the blind and visually impaired
Teachers College ·
Ed.M Student
2022 - Current
I am researching STEAM education and AI usage in elementary schools for my academic research proposal. This research was inspired by what I observed in South Korean classroom settings and at EduTech events in New York. South Korean education system already actively incorporates coding and other cutting-edge technologies. When I interviewed teachers and students in South Korea, I noticed the students’ extremely positive responses to learning AI, technology, and art. This mirrors my experience at EduTech events in New York, where I witnessed first-hand how passionate students were about learning 3D/VR. This research is aimed at utilizing AI to formulate a customized learning curriculum that enables students to succeed in a digitally connected world with a new perspective on learning.
- Research Location: Mansu Elementray School - Jeollanam-do Junju si · World Maker Faire · NYC Youth Media and Tech Project fair
